BayPort Credit Union hiring Deposit Ops Representative in Newport News, Virginia, United States | LinkedIn (2024)

Job Details

DescriptionESSENTIAL FUNCTIONS AND SUPPORTING DUTIES

• Verify the accuracy of electronic postings and resolve discrepancies in a timely manner.
• Handle daily deposit transactions, including checks, ACH, Instant Payments, NSF/reject/exception reports
• Process and correct all EFT transactions transmitted daily from the Federal Reserve.
• Research and resolve member inquiries regarding ACH, instant payments, draft postings, disputes, and monetary adjustments.
• Verify branch check deposits, remote deposit capture, and Image Enable ATM check deposit items; perform corrections and complete daily credit deposit.
• Process assigned member account corrections
• Provide first-line support and troubleshooting for electronic/digital and Online/Mobile Banking products
• Perform routine account audits and regular data maintenance on member accounts to ensure records are accurate and resolve discrepancies.
• Troubleshoot and assist staff with issues concerning misappropriated loan payments, deposits, payroll deductions, and other electronic transactions that may need clarification and correction.
• Assist with processing returned unpaid items, documenting accounts, and notifying members via appropriate correspondence.
• Assist with testing new core host release updates and aid in the development, testing, and implementation of new deposit operations products, procedures, and workflows.
• Assist with processing IRS Backup Withholding
• Provide support for Safe Deposit Box program
• Provide support for Notary program
• Respond to member & staff requests, problems, and concerns regarding deposit operations related products, policies and procedures
• Perform manual adjustments to accounts when processing errors cannot be reversed electronically
• Collaborate with IT and other departments to optimize systems and workflows
• Monitor and analyze transaction trends to identify opportunities for improvement
• Other duties as assigned.

QualificationsRequired Experience: 2 years of previous experience in deposit operations or related banking experience.

Required Education: High school education

Preferred Education: Bachelor’s degree from an accredited college or university.

Skills/Abilities

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with HRIS software.
• Ability to work effectively both independently and as part of a team.
• Demonstrated problem-solving skills and ability to prioritize tasks in a fast-paced environment.
• Basic understanding of deposit products, services and regulatory requirements.
• Strong knowledge of ACH, EFT, and check processing.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.